Legal

Terms of Service

Last updated: 28 October 2026

1. About RoyaltyPro

RoyaltyPro is a desktop application for UK composers and songwriters that helps you analyse your PRS for Music royalty statements. The service includes the desktop application (the "App") and the member portal at member.royaltypro.app (the "Portal").

2. Acceptance

By creating an account or using RoyaltyPro, you agree to these terms. If you do not agree, please do not use the service.

3. Accounts

You are responsible for keeping your login credentials secure. You must provide accurate information when creating your account, and the About you details you give us must be truthful. One account per person — sharing accounts is not permitted.

4. Subscriptions and Payment

RoyaltyPro offers free and paid subscription tiers. Paid subscriptions are billed monthly or annually through our payment partner, Paddle. By subscribing, you authorise Paddle to charge your chosen payment method on a recurring basis until you cancel.

Prices are displayed in GBP and include applicable taxes. Paddle is the Merchant of Record and handles all payment processing, invoicing, and tax compliance on our behalf.

5. Free Trial

New users receive a free trial period to evaluate the service. No payment is required during the trial. At the end of the trial, you may subscribe to a paid plan or continue on the free tier with limited features.

A voucher code may extend your free trial for the period stated when you receive it. Vouchers have no cash value, cannot be transferred, and we may withdraw a code that is misused.

6. Cancellation and Refunds

You may cancel your subscription at any time through the member portal. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.

You may request a full refund within 14 days of your purchase by emailing support@royaltypro.app. Refunds are processed by Paddle. See our Refund Policy for full details.

7. Acceptable Use

You agree not to:

• Reverse-engineer, decompile, or modify the App
• Share, resell, or redistribute your account or licence key
• Use the service for any unlawful purpose
• Attempt to gain unauthorised access to the service or its systems

Accounts are for active personal or business use of RoyaltyPro. To keep the service fair we may review how the App is used, using the counts described in our Privacy Policy, and may contact you where an account is not being used.

8. Intellectual Property

RoyaltyPro and all associated content, code, and branding are the property of RoyaltyPro. Your subscription grants you a personal, non-transferable licence to use the App. Your data remains yours at all times.

9. Limitation of Liability

RoyaltyPro is an analytics tool designed to provide general insights and trends. It is not financial, accounting, or tax software. Always verify important figures against your official PRS statements. We are not liable for decisions made based on data presented by the App.

To the maximum extent permitted by law, RoyaltyPro shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

10. Online Profiles

If you choose to publish an Online Profile, it becomes a public web page at a link you choose, and anyone with the link can see what you put in it. You are responsible for what you publish. It must be yours to publish (including the name, text, links, pictures and music you choose to show), it must not pretend to be another person or organisation, and it must follow section 7. A profile contains only what you put into it — your royalty statements and financial data are never part of it.

You can change or delete your profile at any time, and deleting it removes it from our servers. We may remove a profile, or stop a name being used, if it breaks these terms, impersonates someone, or is reported and found to be harmful, and we may make publishing available only on certain plans. Pictures and music previews shown on a profile come from third parties (such as TVmaze and Deezer) and remain theirs; we do not host them.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or through the Portal. Continued use after changes constitutes acceptance.

12. Governing Law

These terms are governed by the laws of England and Wales.

13. Contact

If you have questions about these terms, contact us at support@royaltypro.app.

Privacy Policy

Last updated: 28 October 2026

1. What We Collect

When you create an account, we collect:

• Your name and email address (via your login provider)
• Subscription and payment status (managed by Paddle)
• “About you” details you give us when you join, or later in Settings: your full name; whether you work for yourself or through a company (and the company’s name); how many people work in your business; whether you are a composer, publisher or something else; the country you live in; how you heard about us; and, if you choose, a website or a link to your work. We also record when you answered, whether on the web or in the desktop app, and the IP address and browser or app type used at the time.
• Sign-in records: when you sign in (time, IP address, device or app type).
• App check-ins and usage: while you use the desktop app it checks in with us about every ten minutes. It sends your email address, the app version and platform, and simple counts of how the app is used (for example the days you used it and for how long, how many files you opened, which pages and features you use, how many files and rows you import and when, how long things took, and any error codes). We use these reports so we know the app is working efficiently and to fix problems. These are counts only, linked to your account. They never include the contents of your files or statements, or anything in them such as names, titles, identifiers or amounts, and never any financial or payment details.
• Where you came from: if you arrive through an advert or a tagged link, which one (its campaign tags, the landing page, your browser type and IP address), kept with your account if you sign up.
• A voucher code, if you use one, and the date you used it.

If you choose to publish an Online Profile, we also store what you put in it: the name, tagline, bio, text blocks, contact line and social links you type; the pictures and tracks you pick (kept as ID numbers and picture addresses from TVmaze and Deezer); the web address (name) you choose; and a count of how many times the page has been opened (a number only — nothing about who opened it). You may also choose to include three totals: shows, stations and works. A profile is public by design: anyone with the link can see it.

2. What We Do NOT Collect

This is the important part:

• Your PRS royalty data is never sent to our servers. All analysis happens locally on your device.
• We do not see, store, or have access to your royalty statements, earnings, track names, or financial data.
• Publishing an Online Profile is your choice and contains only what you put into it. The only figures that can ever appear are the three optional totals (shows, stations, works), and only if you switch them on yourself.
• Your About you details and app check-ins describe you and how much the app is used. They are never taken from your royalty statements.
• Your data is never shared with AI services (OpenAI, Google, or any third party).

3. How We Use Your Information

We use the information we collect to:

• Provide and manage your account and subscription
• Send transactional emails (account verification, payment receipts)
• Provide customer support
• Check that RoyaltyPro is used by real music professionals
• Tailor what we send you, and understand how much the service is used so we can improve it
• Keep the service fair, notice accounts that are not being used, and contact you about them

We do not sell your personal information to third parties.

4. Third-Party Services

We use the following third-party services:

• Clerk — authentication and account management
• Paddle — payment processing, invoicing, and tax compliance (as Merchant of Record)
• Fly.io — hosting of our servers (London)
• Discord and email — private internal alerts to us when someone joins or completes their details (they contain the details listed in section 1)

These services have their own privacy policies and process only the minimum data needed to provide their function.

If you publish an Online Profile, anyone who opens it has their browser load pictures from TVmaze and album covers from Deezer’s image servers; if you included them, music previews are played by Deezer and videos by YouTube, but only when the visitor presses play. Those services can see the visitor’s connection in the way any website would. Our servers look up each track’s title, artist and cover from Deezer’s public service in the background, sending Deezer only the track number. We add no trackers, advertising or analytics to profile pages; the one small script on a profile page only controls the music player.

5. How Long We Keep It

We keep your account information for as long as you have an account. If you ask us to delete your data we remove your account and everything described in section 1 from our systems, normally within 30 days. Encrypted backups of our database are replaced every 7 days, so a deleted record disappears from them within a week. Paddle keeps its own payment records for as long as tax law requires.

6. Data Storage

Account data is stored on secure servers. Your royalty data is stored only on your own computer and is never transmitted to us. A published Online Profile is stored on our servers until you delete it.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Change your About you details yourself at any time: Settings > You in the desktop app, or the About you page in the member portal
• Request deletion of your account and all the data we hold about you: email us from the address on your account and we will delete it, normally within 30 days (we may ask you to confirm it is you)
• Delete your Online Profile at any time from the app — it is removed from our servers and from the page straight away (a cached copy may be shown for up to a minute)
• Export your data at any time

To exercise any of these rights, contact us at support@royaltypro.app.

8. Cookies

We use essential cookies for authentication and session management. We do not use advertising pixels or advertising cookies, and we do not share your activity with advertising networks. When you arrive through an advert or a tagged link we set one small first-party cookie (rp_attr, kept for 90 days) that remembers which one brought you, so we can tell which of our own adverts work. Online Profile pages set no cookies at all.

9. Changes

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Refund Policy

Last updated: 17 March 2026

14-Day Refund Window

If you are not satisfied with RoyaltyPro, you may request a full refund within 14 days of your purchase. No questions asked.

How to Request a Refund

To request a refund, email support@royaltypro.app within 14 days of your payment. Refunds are processed by Paddle, our Merchant of Record, and typically arrive within 5-10 working days.

Subscriptions and Cancellations

All payments are handled by Paddle. You can cancel your subscription at any time through the member portal. Cancellation takes effect at the end of your current billing period — you keep access to paid features until then.

Contact

For any billing questions or refund requests, email support@royaltypro.app.